Cover refused or limited

When your insurer or defence organisation will not cover you

Your insurer or defence organisation may have declined to help or offered less than you need. You may even have found that you hold no cover for the matter you face. The GMC's deadlines keep running whatever the answer on cover. We act for you on fixed fees from the first letter and look at the refusal and the wording. Your defence keeps moving while you settle the question of cover.

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Deadline this week? Call 07356 071 193 or send us a message.

A bright red umbrella blown inside out and broken, its bent spokes splayed, lying on wet grass beside a pavement

Who this is for

Doctors left without the cover they expected

No cover in place

Perhaps your membership lapsed, you moved between providers, or you relied on NHS indemnity. That indemnity answers clinical negligence claims and does not defend you before the GMC.

Cover refused

Your insurer has declined the matter under the terms of your policy. The reason may be that notice came late or that you did not declare the work in question.

Assistance declined

Your defence organisation has used its discretion to decline your request, or offered help with one allegation only.

Cover limited or capped

The limit of indemnity for legal costs will not meet the cost of a full defence. Alternatively, your provider offers help on conditions that leave you with less than you need.

Criminal matters or employee complaints excluded

Some insured wordings exclude criminal proceedings, or complaints brought by your own employees. Doctors tend to assume cover in both situations without checking.

Locums and private practitioners

You work across trusts, agencies and private clinics and nobody has told you plainly who covers what. None of the state schemes pays for your defence before the GMC.

What to do today

Protect your position while cover is in doubt

Do

  • Keep the refusal letter or email, with every earlier message about your cover.
  • Ask your insurer or defence organisation to set out the decision and its reasons in writing. It should also say which part of the matter the decision covers.
  • Ask for the full policy wording or membership terms, with the schedule, for the period of the events.
  • Write down the date of the incident, the date you first told your provider and the date of the refusal. Note every deadline in the GMC or police letter too.
  • Take advice on the regulatory or criminal case now, while you deal with the question of cover.

Do not

  • Let a GMC deadline pass while you argue about who pays.
  • Reply to the GMC on your own to fill the gap.
  • Run up costs without your provider's approval while you still hope it will fund the case. Some membership terms exclude costs incurred without prior approval.
  • Treat a refusal as final for every part of the case before you have seen the reasons.

Why cover fails

How doctors end up facing a regulator alone

Section 44C of the Medical Act 1983 requires a doctor who holds a licence to practise to have an indemnity arrangement in force. The arrangement must give appropriate cover against the liabilities of practice. In practice, that means the compensation a patient may recover from you. The section says nothing about the cost of answering an allegation to your regulator, and most gaps begin with that difference.

  • The NHS clinical negligence schemes answer patient claims against the organisation or the practice. NHS Resolution states that the GP scheme in England gives no cover for professional regulatory matters. For its part, the GMC says the NHS schemes will not help you with a GMC investigation or a criminal or disciplinary one.
  • The medical defence organisations describe assistance as discretionary and decide each request case by case. The largest publish examples of matters they are unlikely to assist with. Among them are deliberate, reckless or criminal acts, allegations of fraud and matters that arose before your membership began.
  • A commercial policy covers what its wording says. Its exclusions and its limit of indemnity for legal costs decide how far it goes.

The stakes are high. The MDU states that the costs of defending a GMC case can be more than £50,000.

How we help

Your defence goes ahead while cover is settled

We act for you on fixed fees from the first letter, whatever the position on cover. Representation before the GMC and the MPTS is not a reserved legal activity, so we can take your case on at once. Where the matter is criminal, we work with our criminal defence partner firm. A specialist barrister works on your case from the outset.

Alongside the defence, we read the refusal and the policy wording or membership terms. We then tell you plainly whether a challenge is worth making. A decision sometimes rests on facts the provider did not have. One example is correspondence showing what you declared about your scope of practice, and another is confusion over which allegation is in issue. A provider that used its discretion on incomplete information can use it again on full information. Where the wording is clear and the refusal stands, we say so, and you put your money into the defence.

If a challenge is worth making, we help you ask your insurer or defence organisation to reconsider. A measured letter sets out the facts and the wording. We also look for other cover that may respond to part of the matter. One source might be an arrangement held by a private hospital, an agency or an employer. Another might be a separate policy for private work. Your regulatory or criminal defence carries on throughout, so a reconsideration that takes weeks does not cost you a deadline.

Reading the wording to see whether it answers your case is part of advising on your defence. We do not bring claims against insurers or act as your agent in a claim under a policy. Nor do we advise on choosing or buying insurance. Where a dispute with an insurer needs a claim, we say so and point you to a regulated law firm.

Fees

Fixed fees by stage, whoever pays

StageFee
Response to a GMC concern at triage£2,500 plus VAT
GMC investigation to Rule 7£9,500 plus VAT
Interim orders tribunal£4,500 plus VAT for each hearing
Tribunal hearing£8,000 plus VAT for preparation, then £4,000 plus VAT for each hearing day
High Court appeal£25,000 plus VAT, through a regulated law firm we work with
Police interview and pre charge representations£15,000 plus VAT, through our criminal defence partner firm
Employment tribunal defenceFrom £15,000 plus VAT

We state every fee plus VAT. Each fee includes a specialist barrister, whom we involve from the outset to give you additional support and advice. Fees do not include additional expenses such as expert fees, which we quote separately. The police interview and pre charge fee is the criminal defence partner firm's fee for its own work. It is agreed with that firm and paid to it, and Eloquia takes no share of it and pays nothing for the introduction.

You pay one stage at a time, against the menu above. Before each stage begins, we confirm in writing what it covers and what it costs. If your case closes at triage or at Rule 7, you pay nothing for the stages that did not happen. We do not act on conditional fee agreements.

Eloquia accepts staged payment. We are developing a fee funding facility and a defence costs insurance product with insurance and finance partners, and details will follow.

Fees and funding in full

Questions and answers

Questions doctors ask

Does my NHS indemnity cover a GMC investigation?

No. NHS indemnity schemes cover clinical negligence claims against the organisation or the practice. NHS Resolution states that the GP scheme in England gives no cover for professional regulatory matters. The GMC says NHS schemes will not help you individually with a GMC investigation or a criminal or disciplinary one.

Does the legal duty to hold indemnity include cover for my own defence costs?

No. Section 44C of the Medical Act 1983 requires a doctor who holds a licence to practise to have an indemnity arrangement in force. The arrangement must give appropriate cover against the liabilities of practice. In practice, that means the compensation a patient may recover. The section says nothing about the cost of answering an allegation to the GMC. Funding a regulatory defence is a separate question, and the GMC's guidance leaves the choice of arrangement to you.

Can a medical defence organisation refuse to help me?

Yes. The largest defence organisations describe assistance in their published documents as discretionary. What you hold is therefore a right to ask for help. It is not a contractual promise of cover for a given type of case. They publish examples of matters they are unlikely to assist with. These include deliberate, reckless or criminal acts, allegations of fraud and matters that arose before membership began. Help is sometimes refused for one allegation and offered for another.

What should I do if my cover is refused?

Ask for the decision and the reasons in writing, and ask which part of the matter the decision covers. Ask for the policy wording or membership terms for the relevant period. Note every date, including each deadline in the GMC or police letter. Take advice on the regulatory or criminal case at once. A dispute about cover does not stop the GMC's timetable.

Can a refusal of assistance be reconsidered?

Ask whether the provider has a route for looking at the decision again. Send any facts it did not have when it decided. Correspondence showing what you declared about your scope of practice is one example. A provider that used its discretion on incomplete information can use it again on full information. Eloquia reads the refusal and the wording and tells you plainly whether a challenge is worth making. If it is, we help you ask your provider to reconsider.

Do insurance policies exclude criminal matters or complaints by employees?

Some insured wordings exclude criminal proceedings, or complaints brought by your own employees. A policy covers what its wording says. Before you rely on it, read the sections on regulatory, criminal and disciplinary proceedings. Read the exclusions and the limit of indemnity for legal costs too.

I work as a locum. Who covers me if the GMC investigates?

None of the state schemes defends you before the GMC. An NHS or HSC body that engages you as a locum has indemnity against clinical negligence claims through its scheme. The GMC asks you to check the arrangement for your role, so get the position in writing. For advice and representation in regulatory, disciplinary, inquest and criminal matters arising from your practice you need your own arrangement. Private work, even on NHS premises, needs adequate cover arranged for it. The GMC holds you responsible for checking that it is in place.

Can Eloquia act for me if I have no cover?

Yes. Representation before the GMC and the MPTS is not a reserved legal activity. Eloquia can therefore act for you on fixed fees from the first letter. We state every fee plus VAT, and each includes a specialist barrister from the outset. We quote expert fees separately, and you pay one stage at a time. Where the matter is criminal, Eloquia works with its criminal defence partner firm. Eloquia is developing a fee funding facility and a defence costs insurance product with insurance and finance partners, and details will follow.

More answers sit on our questions and answers page, and our glossary explains the terms regulators use.

Arrange a confidential conversation

Call 07356 071 193 or email hello@eloquia.co.uk. Send us the GMC or police letter and the refusal, if you have one, and we will talk you through your position on both. Your first conversation may be with our AI assistant, which tells you at the start that it is an AI assistant, not a person or a lawyer, and gives no legal advice. It takes your details and a short questionnaire for Saqib Khan, and where we can help we arrange an appointment with him at a time that suits you both. Our privacy notice explains how what you tell us is handled.

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